top of page
Support Centre
Support Hours
Helpdesk open from 8am to 6pm Monday to Friday (Sydney time)
After hours for high priority issues: 6am - 8am and 6pm to midnight
Account Holder Portal
Log Billing & Security tickets &
Log After-Hours critical tickets
via the Portal
Client Knowledge Base
Get the most from Habitat3 Support
Learn more about;
General Support Requests
Account Holder Portal
How to phone Habitat3 support
Service Reviews
Cyber Security
Using Account Holder Portal
Learn more about;
Logging in
Creating new tickets
Reporting critical problems
Reporting after-hours problems
Adding a user account
Remove a user account
Make changes to a user account
Make changes to your server access
Allow a 3rd party access to your server
Add/Remove authorised representatives
Install software on your server
Restore Data from a backup
Request a full copy of your data
Terminate your service
Habitat3 Support - Getting Started
Learn more about;
Connecting to Habitat3 Virtual Desktop
Changing your Virtual Desktop password
Setting up multiple screens
Printing to your local printer
Password lockout fix
Streaming Video and Audio
Check your Internet speed
Share Screen with Habitat3
Client Knowledge Base
Benefits of logging tickets
Habitat3 uses online ticket logging for all support requests.
​
We believe this allows us to provide the best possible support because by clients logging tickets we can:
​
-
Ensure the highest priority tickets are attended to first
-
Ensure the security of your data because we can verify Account Holder identity quickly and efficiently
-
Share support tickets between support staff to ensure we provide the quickest possible response to your request
-
Document interactions to allow us to improve our service to you
​
Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.
Call 1300 550 941 to reach support.
bottom of page