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Support Centre

Support Hours
Helpdesk open from 8am to 6pm Monday to Friday (Sydney time)
After hours for high priority issues: 6am - 8am and 6pm to midnight

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General Support

Log General Support Requests during business Hours

Account Holder Portal

Log AFTER HOURS tickets via the Portal.

Benefits of logging tickets

Habitat3 uses online ticket logging for all support requests.

We believe this allows us to provide the best possible support because by clients logging tickets we can:

  • Ensure the highest priority tickets are attended to first

  • Ensure the security of your data because we can verify Account Holder identity quickly and efficiently

  • Share support tickets between support staff to ensure we provide the quickest possible response to your request

  • Document interactions to allow us to improve our service to you

Once you have logged your ticket we welcome you to give us a call if you have any questions or would like to follow up.

 

Call 1300 550 941 to reach support.

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